We have a responsibility to be as sustainable as we can be, to consistently provide our customers with high quality products, and to support our community of employees, customers, and partners in every way possible. By creating value in the lives of our community through our products, we are building a society of people who are excited to explore, learn, and grow in their own health journey.
We believe that by being the example of the change we want to see in the world around us, we can be a force for good. By putting our community first, we can create a mutual responsibility for each other and for the future of our world. By committing ourselves to lucidity and transparency, we can create a mutual respect for each other, and be able to create an impact for good.
“Lucid Impact is all about people working together to create value for others. At Hemplucid we recognize that we have an ethical responsibility to be transparent, sustainable and to leave the world a better place than how we found it. We strive to provide high quality products for our customers, a workplace full of love, joy and meaning for our employees, and to better the communities and world that we all share.”
Mike May, CFO
+1 (385) 203-8556
All products purchased at Hemplucid.com* come with a customer satisfaction guarantee. If you are unsatisfied with your product, we'll provide a full refund or exchange within 30 days of the initial purchase date.
*Excludes "Hemp Day" sale items. Excludes items that are defective due to personal negligence. Please refer to product descriptions, packaging, or labels for proper storage instructions.
We cannot offer a refund on any products purchased from retailers or third-party websites. Visit your original purchase location for returns or exchanges.
To exchange or return a Hemplucid item, please view our full returns policy
Visit our shipping policy page for information on insuring your purchase with optional shipping insurance for just $1.
The quickest way to get in touch with us is to start a live chat (click the "We're Online" icon in the bottom, right corner). You can also contact a customer experience agent at firstname.lastname@example.org or by calling +1 (385) 203-8556.
You can also visit our FAQ page for more answers.