Got a Question? We’re Here to Answer

We understand that making smart consumer decisions when it comes to CBD can be difficult - especially considering the constantly evolving and sometimes confusing nature of the industry. We're here to help.


At Hemplucid, we're committed to providing quality and reliable information to help you make educated decisions about what you put in your body. In our FAQ list below, you’ll find answers to some of the most common CBD questions that we hear as well as links to related sources. You'll also find commonly asked questions related to our different programs, such as rewards points, bulk discounts, and more.


As a note, we notice that a lot of customers would like to know about specific medical benefits of CBD or what different types of medical conditions CBD is good for. While we love to hear success stories and are excited by the health benefits that new research is discovering, as a CBD company, Hemplucid makes no direct health claims regarding our products. We believe the quality of our products speaks for itself.

If you don’t see your question here, send us a message on our contact page. Our customer care team is friendly and always happy to help :)

CBD / General

What is CBD?

CBD (short for cannabidiol) is a naturally occurring, non-intoxicating cannabinoid found in the hemp plant. However, CBD isn’t the only hemp-derived compound worth noting. Several secondary cannabinoids and flavorful terpenes work in synergy alongside CBD in our full-spectrum hemp products.


To learn more, read this guide to CBD.

What are cannabinoids?

Cannabinoids are compounds produced in specialized “hairs” (called glandular trichomes) on the surface of hemp plants. Cannabis has adapted to growing in many climates through the production of cannabinoids as a form of protection. They can provide defense against harsh environments and natural predators while also attracting insect pollinators.


Incredibly, our bodies are naturally wired with receptors that interact with the cannabinoids found in cannabis. Of these, CBD and THC are the most abundant and therefore the most studied cannabinoids. However, there are well over 100 trace compounds in cannabis with potential benefits we have yet to explore.


Read about the cannabinoids found in Hemplucid products.

What are terpenes?

Terpenes (pronounced tur-peens) and flavonoids give cannabis its taste and smell. These aromatic compounds are also found in fruit, spices, and other plants to produce scents ranging from sweet citrus to more pungent odors. Beyond simply producing smells, terpenes also work in synergy with cannabinoids to contribute to the Entourage Effect within the body’s endocannabinoid system.


Read about the terpenes found in Hemplucid products.

How does CBD work and what is the endocannabinoid system?

The benefits associated with CBD and other hemp-derived compounds can be experienced thanks to a widespread network of cannabinoid receptors known as the endocannabinoid system, or ECS. The role of the ECS is to maintain a physiological balance called homeostasis in processes throughout the body.


The endocannabinoid system (ECS) is located in the mammalian brain and throughout the central and peripheral nervous systems, consisting of neuromodulatory lipids and their receptors. There are two main types of receptors in the ECS: CB1 and CB2. CB1 receptors are primarily located in the central nervous system and brains of mammals, and CB2 are generally found in the peripheral nervous system.


When you add CBD to your daily routine, alongside a healthy diet and exercise, you’re supporting the many functions of your endocannabinoid system.


To learn more, watch this video about the endocannabinoid system.

How much CBD should I take?

There’s no one-size-fits-all when it comes to CBD. Everyone is different and will respond to hemp extracts in different ways. Finding your ideal strength and serving might require some adjustment over time. We always suggest starting low and slow and adjusting as needed to find your personal “sweet spot.” The goal is always a feeling of balance, whatever that may mean for you.


Read this guide on selecting the right CBD strength.

How much CBD should I give to my pet?

Because our pets also have an endocannabinoid system, we developed a line of hemp-derived CBD just for them. Our four-legged companions come in all shapes and sizes, so while we can offer general guidelines, it’s best to start low. From there, adjust as needed to find the ideal serving for your pet.


Typical suggested servings start at 1mg to 5mg of CBD per 10lbs of body weight.


Shop Hemplucid's line of CBD oil for pets.

What should I expect when taking CBD?

Everyone is unique and may have a slightly different experience when taking CBD. For most people, CBD as a daily supplement can provide a general sense of balance and well-being by supporting the endocannabinoid system. This is often described as a feeling of calm, relaxation, and relief from everyday stresses.

Will CBD get me high?

No, Hemplucid products are derived from a hemp genetic that contains less than 0.3% THC (the cannabinoid that causes the high associated with “marijuana”). Our CBD products are non-intoxicating.

What is "Full-Spectrum" or "Whole-Plant" CBD?

In our products, the terms “full-spectrum” and “whole-plant” both refer to an extract that contains all the compounds found in our premium hemp genetics. This includes CBD, several secondary cannabinoids (including trace amounts of THC), and a robust terpene profile. Hemplucid’s full-spectrum, whole-plant CBD is the only way to experience the complete synergy offered by the hemp plant.


Shop Hemplucid's line of whole-plant CBD products.

What is Broad-Spectrum CBD?

Broad-spectrum extracts offer the benefits of CBD, secondary cannabinoids, and flavorful terpenes with non-detectable levels of THC.

And while we ensure our broad-spectrum products test at less than 0.001% THC, it’s worth noting that any quality hemp-derived extracts have the potential to trigger a false positive on a drug test, in rare cases. This is true of any “THC-free” or “broad-spectrum” hemp products on the market.

What is CBD isolate?

CBD Isolate, as the name implies, is just that: isolated CBD. We understand the trace amounts of THC found in our whole-plant extracts aren’t compatible with everyone’s lifestyle. Our THC-free line of products offers the benefits of CBD without secondary cannabinoids, terpenes, or other hemp compounds. Fortunately, even isolated CBD can support the endocannabinoid system in balancing processes throughout the body.


Shop Hemplucid's line of isolate CBD products.

What's the difference between CBD and THC?

CBD (cannabidiol) and THC (tetrahydrocannabinol) are the two most abundant cannabinoids found in cannabis plants. However, each of these compounds interacts with the body in different ways.

CBD is non-intoxicating and supports the function of the endocannabinoid system by working alongside other phytocannabinoids (meaning from a plant) and endocannabinoids (produced by our own bodies).

THC has a strong binding affinity with receptors in the ECS and is responsible for the high associated with “marijuana”. However, in the trace amounts found in hemp, THC is more subtle. Rather than causing a euphoric high, traces of THC compliment the entourage effect experienced when consuming Whole-Plant hemp extracts.


Watch this video about the difference between hemp products and marijuana.

What's the difference between Hemplucid products?

We offer full-spectrum, broad-spectrum, and isolate CBD product options. Within each of these categories are a variety of formulations ranging from tinctures to edibles and topical body creams. The differences between products in a given category are strength, speed of absorption, taste, method of ingestion, and the duration of effects.

How should I store Hemplucid products?

We recommend storing our products in a cool, dry location, out of open sunlight. The typical medicine cabinet or pantry should be fine.

Which extraction method does Hemplucid use?

We use a supercritical CO2 extraction method to produce a clean, solvent-free hemp extract. Our products undergo the process of decarboxylation and winterization where ethanol is used (none will be found in our final product) to remove the fats and waxes your body cannot break down.

Does Hemplucid provide third-party test results?

Yes. All of our products are tested at multiple intervals throughout growth, extraction, and formulation. We provide third-party lab test results (called a Certificate of Analysis) for our concentrated extracts and finished product batches. These test results list cannabinoid and terpene profiles.


Find test results for Hemplucid products.

Are Hemplucid products organic?

Our premium hemp genetic is grown on certified organic US farmland. We have secured USDA organic certification for several of our products, and we will continue to pursue organic certification wherever possible.

Does Hemplucid contain THC? Will I fail a drug test?

Full-Spectrum CBD Products:
Hemplucid’s Full-Spectrum CBD products contain trace amounts of THC (less than 0.3%). Please note: it is possible to test positive on a drug test when consuming even trace amounts of THC.


THC-Free CBD Products:
Our THC-free CBD (broad-spectrum and isolate) products are tested at several intervals of the manufacturing process to ensure undetectable levels of THC. In rare cases, it may be possible to trigger a false positive on a drug test when using THC-free products due to other cannabinoid metabolites.


For more info, read this blog post about CBD and drug tests.

When does CBD expire?

The best by date of our CBD products is 18 months from the date of formulation. Best by dates are marked on the bottom of the box, jar, or bottle.

There's a black spot/ring in my CBD, is this normal?

If you notice a darker coloration near the top of your tincture, don’t worry! Your CBD hasn’t gone bad, that’s just natural separation.


To keep your tinctures properly mixed, we recommend giving them a good shake before each use. Some bottles may require a bit of extra vigor!

Hemplucid products are made with natural ingredients, and because of that, hemp extracts will begin to separate from their carrier oils over time. This is more noticeable in water-soluble tinctures because of the difference in the density between the hemp extract and organic vegetable glycerin.

Does Hemplucid offer free shipping?

We do! You can select a free shipping option on any orders with a subtotal of $49 or more (subtotal must be $49+ after any discounts or coupons have been applied to qualify).

Does Hemplucid offer payment plans?

Yes! You can opt to pay for your purchase in 4 easy installments by selecting the Sezzle payment option. Sezzle offers an interest-free plan that splits payments into 25% increments over six (6) weeks.

Why use Sezzle?

• Buy now, pay over 6 weeks.

• 4 interest-free payments

• Instant approval decision
• No impact to your credit


Shop now and select Sezzle during checkout to get started.

Does Hemplucid ship internationally?

We currently ship internationally to the UK and Spain. For more information on international shipments please see our shipping policy.

How do I become a Hemplucid reseller?

You can become a reseller of our products if you are a store owner or have your own website from which you can sell products.


Apply to become a Hemplucid reseller.

Does Hemplucid have an affiliate program?

We do! If you’re interested in becoming a Hemplucid affiliate, please apply here.

100% Lucid Guarantee

What is the 100% Lucid Guarantee?

We stand behind our products 100%. If for any reason you are unsatisfied with your product, you may contact us for a full refund within 30 days of purchase.


See our Refund Policy for more information.

Delta 8 THC

Can Delta 8 Tetrahydrocannabinol (THC) cause a positive drug test?

Yes, it is possible that Delta 8 THC can cause a positive drug test result. Unfortunately, most drug tests don’t differentiate between Delta 8 THC in a low dose and Delta 8 in a high dose (which may cause a more traditional “high”). For this reason, even full-spectrum CBD oil may trigger a positive drug test result.

Should I take Delta 8 THC if I’m expected to take regular drug tests?

The safest option is to only take Delta 8 THC when you know you won’t be drug tested. Of course, we encourage you to closely monitor the legal status of Delta 8 in your state to make sure you comply with current laws and regulations. In states where D8 is illegal, a positive drug test carries a greater risk.

Can taking THC and CBD increase my risk of a positive drug test?

While broad-spectrum and isolate CBD products are considered THC-free, full-spectrum CBD oil contains less than 0.3% THC. Many people find that combining CBD with THC on a regular basis encourages “the entourage effect” where cannabinoids synergistically work together. However, taking THC and CBD together may increase your risk of getting a positive drug test.

What can I do if I’m worried about taking Delta 8 THC and getting a positive drug test?

We have a few main suggestions when it comes to navigating THC use and drug tests:

  1. 1.    Understand the risks of consuming CBD and THC. While there are many potential benefits, it is important to be aware of local regulations, rules, and laws as they relate to THC.
  2. 2.   Advocate for better drug tests in work, at schools, and within other institutions and organizations. Current drug testing doesn’t do a great job of detecting specific cannabinoids, or dangerous levels from not-so-dangerous levels. Better testing would allow more people to experience the potential benefits without having so much stigma or risk attached.
  3. 3.   Help to educate coworkers, friends, and family members. When appropriate, and in states where Delta 8 is legal, you may want to disclose your Delta 8 use to supervisors or friends in an effort to be transparent and proactive. For example, explaining to a manager that you take low levels of Delta 8 to stay productive may help to destigmatize use at work and allow you to work more efficiently without the fear or risk of being “caught” attached.


How do I sign up for the rewards program?

If you have a customer account, you're already signed up! If you don't already have a customer account, you can sign up during checkout or by going to hemplucid.com/account/register.

Where can I see my rewards points?

You can check your rewards points balance by going to hemplucid.com/account. You must be signed in to see your points and rewards history.

Can I redeem rewards points on subscription products?

Unfortunately, points cannot be redeemed for subscription products at this time.

Can I combine rewards points discounts with other discount codes?

Rewards points can be redeemed for discounts at checkout. Unfortunately, these discounts cannot be combined with other discount codes. However, they can be combined with storewide sales.

How do I redeem my points?

You can use the sliding scale that appears during checkout to select the number of points to use toward a variable discount. This will generate in-store credit in the form of a coupon code and is immediately applied to your order. You'll also receive this code in an email so you still have access to your variable discount if you navigate away from checkout or accidentally remove the code.


This code expires 24 hours after it is created and any unused points will be refunded to your account. Please contact us with any questions.

How do I earn extra points?

Points are automatically added to your account with every dollar you spend. Additionally, you can earn points by leaving us a review, following us on social media, and more. Go to hemplucid.com/pages/rewards to find more ways to earn.


NOTE: If you're having trouble accessing the "Earn More Points" section, make sure you're signed in to your account.

Referral Program

Where can I check on the status of my referrals?

Status updates for your referrals are sent via email when referral activity is completed. So, when one of your friends uses your invitation to complete a purchase, you'll be notified and you'll receive your rewards points at that time. Use hemplucid.com/pages/refer to send invitations to your friends.

How do I redeem my rewards from completed referrals?

Every time a referral is completed you'll receive a $15 credit converted into rewards points ($15 = 300 points). You can check your rewards points balance by going to hemplucid.com/account. You can redeem your rewards points for discounts at checkout.

NOTE: You must be signed in to see your rewards points.


Can I earn and use loyalty points on subscription orders?

You will be earning points on each recurring order. However, at this time, points being redeemed won’t be applied to the subscription items in your order. We’re working on it for you, though!

Do volume discounts or other promos apply to subscription orders?

No, unfortunately, discounts for recurring orders can’t be combined with other promos.

Is shipping free?

All orders that have a retail value over $49 are shipped free via USPS.

Can I upgrade my shipping method?

No, recurring orders will default to the USPS standard shipping.

When will my subscription order be shipped?

That depends on you! Once you choose your subscription plan, you get to choose how often you want it to be sent to you. Your first order will be processed within one business day of placing it. After that, the frequency of your recurring orders and when they’re shipped will be based on your plan.

How long does shipping take?

Recurring orders are shipped via USPS, and the shipping time varies depending on the distance it’s traveling from our warehouse. Typically, delivery time is 2 to 4 business days, but it could take up to 7 business days in rare cases.

When will my card be charged?

Cards will be charged at Midnight the day the order is processed. We will be sure to send an email reminder to help keep you up to date on everything surrounding your subscription.

Can I cancel anytime?

Yes. We’ll miss you though. Sign into your Hemplucid account and go into ‘Manage Subscriptions’. Clicking on ‘Subscriptions’ takes you to your active subscriptions. Click on the subscription you want to cancel, and find ‘Cancel Subscription’ at the bottom of the page.

How can I update my payment method?

Sign in to your Hemplucid account and make the change. You’ve got the power! Sign into your Hemplucid account and click on ‘Manage Subscriptions’. Once there, click on ‘Billing Information’. You will be able to send yourself an email to securely update your payment method.

Can I send my subscription order to an alternate address?

Yes! Send it wherever you need to. Just change it in your Hemplucid account by going into ‘Manage Subscriptions’ and clicking on ‘Shipping Addresses’. From there, you can update or change your shipping address to have your next recurring order shipped wherever you need it to go.

Bulk Discounts

Which products qualify for bulk discounts?

All of our products qualify for bulk discounts, excluding our Full-Spectrum CBD Lip Balm, samples and tear packs, lanyards, t-shirts, beanies and buffs, and any subscription items.

Can I mix and match qualifying products?

Yes! Add any combination of qualifying products to your cart. The automatic bulk discount will be applied to each qualifying item based on the number of items in your cart.

Can I combine bulk discounts with discount codes?

We are currently allowing bulk discounts to be combined with discount codes. However, because not all discounts are created equal, when a discount code is used, it may not apply to subscription items in your cart.


NOTE: Certain discount codes may be restricted during storewide sales. If the discount code you're trying to use is rejected, the reason is likely due to these restrictions.

100% Lucid Guarantee | 30 Days No Risk

What Is The 100% Lucid Guarantee?

All products purchased at Hemplucid.com* come with a customer satisfaction guarantee. If you are unsatisfied with your product, we'll provide a full refund or exchange within 30 days of the initial purchase date.

*Excludes "Well Aware Wednesday" sale items. Excludes items that are defective due to personal negligence. Please refer to product descriptions, packaging, or labels for proper storage instructions.

We cannot offer a refund on any products purchased from retailers or third-party websites. Visit your original purchase location for returns or exchanges.

How Do I Request A Refund?

To exchange or return a Hemplucid item, please view our full returns policy

What if I want to insure my order?

Visit our shipping policy page for information on insuring your purchase with optional shipping insurance for just $1.

Questions, Comments, Or Concerns?

The quickest way to get in touch with us is to start a live chat (click the "We're Online" icon in the bottom, right corner). You can also contact a customer experience agent at support@hemplucid.com or by calling +1 (385) 203-8556.

You can also visit our FAQ page for more answers.