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What Is The 100% Lucid Guarantee?

All products purchased at Hemplucid.com* come with a customer satisfaction guarantee. If you are unsatisfied with your product, we'll provide a full refund or exchange within 30 days of the initial purchase date.

*Excludes "Hemp Day" sale items. Excludes items that are defective due to personal negligence. Please refer to product descriptions, packaging, or labels for proper storage instructions.

We cannot offer a refund on any products purchased from retailers or third-party websites. Visit your original purchase location for returns or exchanges.

How Do I Request A Refund?

To exchange or return a Hemplucid item, please view our full returns policy

What if I want to insure my order?

Visit our shipping policy page for information on insuring your purchase with optional shipping insurance for just $1.

Questions, COmments, Or Concerns?

The quickest way to get in touch with us is to start a live chat (click the "We're Online" icon in the bottom, right corner). You can also contact a customer experience agent at support@hemplucid.com or by calling +1 (385) 203-8556.

You can also visit our FAQ page for more answers.