At Hemplucid, we stand behind our products 100% and offer a 30-day customer satisfaction guarantee on all products purchased at Hemplucid.com (excluding "Hemp Day" sale items). If for any reason you are unsatisfied with your product we'll provide a full refund or exchange (less shipping costs) within 30 days of the initial purchase date. We will request feedback regarding the product in order to properly process the return request.
*We cannot offer a refund on any products purchased from third-party websites or retailers. If you purchased our product through a Hemplucid distributor or retailer, go to the original purchase location for any return or exchange.
**Refunds will not be given on products that are defective due to personal negligence. All Hemplucid products should be stored at room temperature and out of reach of pets and children.
Hemplucid offers FREE shipping on orders $49+ (US orders only).
Once your order reaches $200 we'll automatically upgrade your shipping to USPS Priority Mail (1-3 Business Days) (US orders only).
Orders placed before 2pm MST, Monday - Friday (excluding holidays), are usually processed and shipped the same day. This means you'll be able to receive and enjoy your product quicker.
Optional shipping insurance can be added to your order during checkout. We guarantee prompt shipment and adequate packaging to ensure the safe delivery of your items. However, events beyond our control may cause a package to be lost, stolen, or damaged during transit. Avoid the headache and protect your purchase for just .
See our Shipping Policy for more information.