So, you're a member of Hemplucid's Rewards Program. You're collecting points, and now you want to use them towards a purchase. How does this work? We've noticed that using reward points is a little bit of a headache for our Hemplucid community. If you're confused about the process, we're here to help.
Read on for two easy ways you can redeem your rewards points for a purchase at checkout.
Using Rewards Points To Pay For A Purchase
At checkout (while you're logged into your account!), you have the option to redeem your points. If you choose to redeem them, the system then converts the points into a discount code that is sent to your email address.
The discount code sent to your email will expire after 24 hours if unused. Sometimes, customers can get frustrated because, if you leave the checkout window, the code sometimes seems to disappear. Don't worry if that happens—your code is still waiting for you in your email.
First of all, your points don't go away until you use them. If you get a discount code and you don't use it for whatever reason, your points return to your account (within 24 hours) to be used at a different time.
Contact Our Customer Experience Team With Concerns
Secondly, you can always call our awesome Customer Experience team, and they can void the discount code you aren't able to use in time. When they do that, your points go back to your account.
Our Customer Experience team can also help by placing the order for you over the phone. When placing an order over the phone, ask your customer experience representative to apply your reward points towards your purchase. Our Customer Experience team is really great, and they are always here to help!
A Couple Common Issues And Solutions To Fix Them
Something important to note is that coupon codes cannot be combined. They must be redeemed one at a time. For example, if you have two coupon codes, you can only use one code at checkout.
If you need to void a code and start over, you can also contact our customer experience team. Contact us by starting a live chat (clicking the “We're Online” button in the bottom right corner at hemplucid.com). Or, call us during business hours at +1 (385) 203-8556. You can also reach us by email at firstname.lastname@example.org.
Rounding Up Rewards
Sometimes, the Rewards Program might seem a little bit confusing. But we hope that this has cleared a few things up for you , and we look forward to seeing our community continue to thrive and grow.
Why wait? Start earning rewards today by signing up for Hemplucid's Rewards Program. Then start ordering your favorite products, or try something new! Every purchase gives you more points to use in the future.